Terms and Conditions of Sale, and Returns Policy

Effective Date: October 1, 2024

These Terms and Conditions (“Terms”) govern your purchase of products from Demarks Resources (“we,” “us,” or “our”) through our website https://demarksresources.com/ . By placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. General

By placing an order with Demarks Resources, you are offering to purchase a product on and subject to these Terms. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order for any reason at any time.

2. Eligibility

To place an order with us, you must:

  • Be at least 18 years of age or have the permission of a parent or guardian to make the purchase.
  • Provide valid and accurate personal information.
  • Possess a valid payment method accepted by us.

3. Ordering Process

a. Placing an Order

When you place an order, you will receive an acknowledgment email confirming that we have received your order. This email is only an acknowledgment and does not constitute acceptance of your order. A contract between us is not formed until we send you a confirmation email that the goods have been dispatched.

b. Order Acceptance

We reserve the right to reject or cancel your order at any time for reasons including but not limited to:

  • The product is out of stock.
  • Errors in product pricing or description.
  • Payment issues or fraudulent activity.

4. Pricing and Payment

a. Prices

All prices on our website are listed in Canadian Dollars and are exclusive of applicable taxes, unless stated otherwise. Shipping costs will be added to the total purchase amount and displayed at checkout. We strive to ensure that all prices are accurate, but errors may occur. If we discover an error in the price of your order, we will contact you and give you the option to reconfirm or cancel the order.

b. Payment

We accept the following payment methods: credit cards, debit card and PayPal. Payment must be made in full at the time of order. If your payment is not authorized, we will notify you and your order will be canceled.

5. Shipping and Delivery

a. Shipping

We offer shipping to anywhere in the world. Shipping costs and delivery times will vary based on the delivery destination and shipping method selected at checkout.

b. Delivery

We will make every effort to deliver your goods within the estimated delivery time, but we are not responsible for delays due to unforeseen circumstances (e.g., natural disasters, carrier delays). Delivery times are estimates and not guaranteed.

6. Returns and Refunds

At Demarks Resources, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy for online purchases below.

6.1 Returns

You have 30 days from the date of delivery to return your item for a full refund or exchange, subject to the conditions outlined below.

a. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition that you received it.
  • The item must be in its original packaging, with all tags, labels, and accessories intact.
  • You must provide proof of purchase (e.g., order number, invoice, or receipt).

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., beauty products, hygiene items)
  • Gift cards
  • Downloadable software or digital products
  • Custom or personalized items
  • Clearance items or final sale items (if applicable)

6.2 Return Process

a. How to Initiate a Return

To start a return, please contact our customer service team at [email protected] or +1 4038000946 with your order number and details of the item(s) you wish to return. We will provide you with further instructions, including the return shipping address and a return merchandise authorization (RMA) number, if applicable.

b. Shipping Costs

  • For defective or incorrect items: If you received a defective or incorrect item, we will cover the return shipping costs.
  • For all other returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is safely delivered.

Please note that original shipping costs are non-refundable.

6.3 Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment. You should see the credit within 5-10 business days, depending on your card issuer’s policies.

a. Partial Refunds

In certain situations, only partial refunds may be granted, such as:

  • Items that show signs of use
  • Items not returned in their original condition
  • Items returned after the 10 days return window

b. Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Perishable goods (if applicable)

6.4 Exchanges

If you need to exchange an item for a different size, color, or variant, please contact us at [email protected] or 4038000946. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit.

6.5 Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] or 4038000946 with photos and a description of the issue. We will arrange for a replacement or a refund at no additional cost to you.

6.6 Non-Returnable/Non-Refundable Items

The following items are not eligible for return or refund unless they are damaged or defective upon arrival:

  • Perishable goods (e.g., food, flowers)
  • Custom-made or personalized items
  • Items marked as “final sale” or “non-returnable” at the time of purchase

6.7 International Returns

For international orders, customers are responsible for return shipping costs, including duties, taxes, and other applicable fees. We recommend using a trackable shipping method to ensure that your return is safely delivered.

7. Product Descriptions and Availability

a. Product Descriptions

We aim to provide accurate product descriptions and images. However, we do not guarantee that the product descriptions, colors, or other content available on our website are error-free, complete, or current. In case of any discrepancies, please contact us.

b. Product Availability

All orders are subject to stock availability. If a product becomes unavailable after you have placed an order, we will notify you as soon as possible and provide an alternative option or issue a full refund.

8. Limitation of Liability

To the fullest extent permitted by law, Demarks Resources is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the purchase, use, or performance of the products sold, including but not limited to loss of profit, loss of business, or loss of use.

Our total liability to you for any claim arising from these Terms, including implied warranties, will not exceed the amount you paid for the product.

9. Warranty and Disclaimer

All products sold by Demarks Resources are provided “as is,” unless otherwise specified. We make no warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. This limitation may not apply in jurisdictions where such exclusions are prohibited.

10. Force Majeure

We are not responsible for any delays or failure to perform any of our obligations under these Terms caused by events beyond our reasonable control, including but not limited to acts of God, war, natural disasters, strikes, or governmental actions.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy  for details on how we collect, use, and protect your personal information.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction, e.g., State/Country], without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located within [Jurisdiction] for the resolution of any disputes.

13. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms at any time. Any changes will be effective upon posting to our website. It is your responsibility to review these Terms periodically for updates.

14. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Demarks Resources
Email: [email protected]
Address: 39 Carringvue Street, Calgary, AB T3P 1L7, Canada
Phone: +1 403 800 0946